Shipping policy
We ship to Canada, the United States, the United Kingdom, Australia and New Zealand.
Delivery estimates
- Canada: 10–20 business days
- United States: 10–20 business days
- United Kingdom: 10–20 business days
- Australia and New Zealand: 12–25 business days
You'll get a confirmation email with tracking once your order ships.
Carrier delays and holiday periods can add time. If your tracking hasn't updated in 10 business days, email us with your order number and we'll trace it.
Shipping cost
Shipping is a flat rate, set by where you are, and shown at checkout. Orders of $100 CAD or more ship free everywhere we deliver.
Customs and duties
Orders ship from overseas. Some deliveries attract import duties or taxes, charged on delivery by the destination country. These aren't set by us and aren't included in your order total.
Contact
Email hello@rowanhaus.com with your order number. We reply within 1 business day, Monday to Friday.